Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The team behind Online Casinos Australia is happy to hear from you. Use the details below to reach us — we read every message and aim to reply promptly.
How to Reach Us
The easiest way to get in touch is by email. Send your message to [email protected] and we'll get back to you within 48 hours on business days. Whether it's a factual query, a content suggestion or feedback on a casino we've reviewed, we'll give it proper attention.
What We Can Help With
- Review accuracy — If you believe information in one of our casino write-ups is out of date or incorrect, let us know. We take editorial accuracy seriously and investigate every flag we receive.
- Bonus and offer queries — If the terms of a welcome offer have changed since we last verified them, we want to hear about it so we can update our records.
- Site feedback — Suggestions on how we can make our comparisons clearer or more useful for Australian players are always welcome.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please visit our responsible gambling page for support resources and self-exclusion information. For immediate assistance, contact Gambling Help Online on 1800 858 858, available 24 hours a day.
- General enquiries — Anything else about the site, our methodology or how we rank casinos is fair game.
What We're Not Able to Help With
We are an independent comparison and review site — we are not affiliated with the casino operators we cover, and we cannot access player accounts, process withdrawals or resolve disputes on your behalf. If you have an account issue with a casino, you'll need to contact that operator's support team directly. We can, however, point you toward what to look for in a casino's complaint process, so feel free to ask.
About Our Editorial Team
Our reviews are researched and written by Fletcher Preston and verified against publicly available information about each casino's licensing, bonus terms, game library and payment methods. We update our content regularly — the date shown at the top of each page reflects the most recent check. You can read more about how we approach our work on the About Us page.
We also publish our Terms and Conditions, which cover how this site operates, what our commercial relationships look like and what that means for our rankings. In short: the casinos we review may pay a referral fee if a reader signs up through our links, but that relationship does not determine a site's position — our editorial assessment does.
Response Times
| Enquiry Type | Expected Response |
|---|---|
| Review accuracy or factual correction | Within 48 hours |
| General feedback or suggestions | Within 48 hours |
| Responsible gambling queries | Within 24 hours — or call 1800 858 858 for immediate help |
| Commercial or partnership enquiries | Within 3–5 business days |
A Note on Player Safety
Online Casinos Australia is committed to promoting safer gambling. All of the casinos we review are assessed against player-protection criteria including responsible gambling tools, self-exclusion options and support for Australian players. If anything you read on this site raises a concern, or if you'd like to understand more about setting limits before you play, our responsible gambling guidance is a good place to start.
We're glad you're here, and we'll do our best to be useful. Email us at [email protected] — we look forward to hearing from you.